Restoration of Email Account or Email Data

Requests for the restoration of email data or email accounts require authorization from a dean or equivalent administrative position, such as vice provosts, associate/assistant vice presidents, executive directors, etc. (or above) and approval from the Director, Application Services.  GSuite email may be restored by the user (if they have not removed email from trash) or by an administrator if requested less than 25 days following permanent deletion. Deleted drafts, deleted spam messages, or messages that are in the trash cannot be restored.  If emails owned by a former employee are required, a request must be submitted to determine if data is available in the university's Google Vault.  Google Drive documents may be restored by the user (if they have not removed the document from Trash) or by an administrator if requested less than 25 days following permanent deletion.  Ownership of an entire Google Drive may be transferred to a departmental generic account upon approval.

This policy was approved by the University Information Technology Advisory Committee (UITAC) as part of the E-Mail Policy and Operational Procedures Issues document. The dean or equivalent administrative position (as listed above) should forward the request to R. Scott Davis, Director, Application Services, VCU Technology Services.  A ticket will be created for this request and the data restoration will be handled in priority order and staff will determine if email data can be restored.  Depending on the amount of data this can take up to four hours or longer. The ticket will be closed and the requestor will receive notification via email once the request has been completed.



This article was updated: 12/4/2017