myVCUmail Student Email FAQs

How do I log into my myVCUmail account?

To access your myVCUmail account open your browser and go to mymail.vcu.edu or to the myVCU portal.  You will be prompted for your eID and eID password. 

You may log in directly from the Google site using your eID@mymail.vcu.edu Username.  Since you will be redirected to the  VCU Central Authentication System you may leave the password blank.  

Google Login Screen

Is IMAP support available for myVCUmail accounts?

Yes!  You can use IMAP clients to access your myVCUmail stored in mymail.vcu.edu. To begin using IMAP, you must first activate your IMAP access to your myVCUmail by logging into http://mymail.vcu.edu or http://my.vcu.edu.  Use your VCU eID and eID password to login to the VCU's Central Authentication System. You can then follow then follow the configuration instructions for your IMAP client of choice.  Remember - use your VCU eID and eID password to login via IMAP.

Who is eligible to get a myVCUmail account?

A myVCUmail e-mail account is created for all newly admitted or enrolled students.  Please note: myVCUmail accounts are not automatically created for full-time VCU faculty or staff, regardless of their student enrollment status. You can request a student account by submitting a request at https://servicedesk.vcu.edu/ 

Will I be able to keep my e-mail address after I graduate from VCU?

Your myVCUmail account will continue to work after you graduate.  As of June 2010, a new Alumni email service is being offered.  Alumni email addresses are created on a request only basis, and the alumni.vcu.edu account is separate from the mymail.vcu.edu account.  Currently, Google does not provide a service to merge or move email between domains (e.g., from mymail.vcu.edu to alumni.vcu.edu).  If such a service becomes available, we will post the availability of such a service. 

Will Google log my activity or scan my content?

Your VCU-sponsored myVCUmail e-mail account is a standard Google Gmail account using your "eID"@vcu.edu address. Google's operating practice is to electronically process the contents, addresses, and other characteristics of Google Apps for Education services (including Gmail, Calendar, Contacts, etc.), to improve the efficiency of user searches, and also to focus advertising for individual users. Google's privacy policy states that hosted data is not sold or turned over to third parties unless the data is subpoenaed in a court proceeding. The data derived from Google's automated processing are maintained by Google until two years after the last date of a customer's use of any Google service. Under VCU's agreement with Google, Google will not display advertising to students using "eID"@vcu.edu e-mail accounts while the student is enrolled at VCU. When VCU enrollment ends, Google may provide customized advertising for users, in the same manner, it does for other Gmail accounts. 

Are VCU or Google sharing my personal information with any outside organizations?

No. Google has signed a contract committing to compliance with VCU's strict privacy policies.  

Is my myVCUmail account secure and private?

This service is being provided by the University as the primary e-mail/collaboration system for eligible students. University policies will apply to this service. Your myVCUmail account has been customized by Google and VCU for optimal educational collaboration. VCU has taken steps to ensure that your student data is protected above and beyond a publicly available account. Google has signed a contract committing them to uphold a strict privacy policy and to always treat your personal information with the utmost care and security. Google has agreed that VCU student data is subject to the Family Educational Rights and Privacy Act (FERPA). 

How do I ensure that my data stays secure when I'm using a shared or public computer?

IMPORTANT: Closing your web browser will not end your myVCUmail session as it does with many other systems. Click the "SIGN OUT" button when you are finished using your myVCUmail account on a shared or public computer and then close the browser to be sure that no one else can access your data.  You should see the following when signing out successfully:

 
CAS Logout

 

How does this new e-mail service affect communications using VCU Blackboard, Listservs, and Notes groups?

These forms of communication will continue to work. All myVCUmail accounts will receive mail sent to the "eID"@vcu.edu address as long as you are enrolled at VCU. When you graduate, the forwarding will end, and mailing lists will have to be updated should the domain change to a alumni domain.



This article was updated: 06/20/2018