VCU Email Policy & Operational Procedures

VCU Email Policy & Operational Procedures

In addition to the policies and procedures that follow, VCU also follows the "Use of Electronic Communications and Social Media." This State policy applies to all employees, including those not covered by the Virginia Personnel Act (e.g., faculty) and affiliates with access to VCU systems and resources; and it ensures the appropriate, responsible and safe use of electronic communications and social media by employees. This policy update incorporates changes that have occurred in electronic communications, which have evolved well beyond computers, email and the internet and now include such devices as smartphones as well as social media technologies (LinkedIn, Facebook, blogs, etc.).





1.Permit email forwarding?
  • No control over remote systems (e.g., Yahoo).
  • Official University communications via account.
  • Legal and records management requirements.
  • This refers to forwarding to external accounts in the VCU directory or VCU redirector.
  • This does not apply to School of Medicine Faculty/Staff.
  • Student e-mail policy to not permit forwarding.
  • Require administrative approval* for faculty and/or staff forwarding.
  • Student and/or faculty/staff may forward email within their Google apps settings.
 2. Supported client/browsers
  • Google supports specific IMAP clients
  • Preferred browser for Google Apps is Google Chrome.
  • Department IT staff will continue to support users.
  • Google Chrome is recommended for maximum functionality.
  • The following IMAP clients are supported: Windows: Outlook 2010, 2013, Thunderbird, Windows Mail; Macintosh: (Apple) Mail, Thunderbird. 
  • No longer allow POP mail for faculty/staff.
  • PINE no longer supported.
 3. Quotas/Email Size Limits
  • Google Apps provides unlimited email and Google Drive space.
  • Maximum email size limit is 25 mb.  This is enforced.
  • Establish and enforce email size limits faculty, staff, and students.
 4. Restoration of deleted mail
  • Google Apps users may restore mail that has been moved to trash.
  • Contact administrator for additional assistance.
 5. Mobile Device support
  • Faculty and staff use multiple mobile devices.
  • Support costs per type of device are high (hardware, software, learning curve).
  • No published standards.
  • Central support provided for mobile devices.
  • Mobile email software that affects server performance will not be permitted.
 6. Duplicate accounts
  • Some users have multiple individual accounts on different systems (e.g., VCU versus VCUHS).
  • Many organizational email accounts (e.g.,
  • Permit one individual account per university user.
  • Dual-role faculty may have two accounts (one on VCU and one on VCUHS mail systems).
  • Dual role faculty/staff may have a student email account (if they are both an employee and a student).  But the primary email address will be that of faculty/staff email address.
 7. Auto archiving
  • Users may configure archiving in their G Suite account but there is unlimited storage and all data remains within the account.
  • Unlimited storage space is available in all accounts.
8. Email Accounts    
  • University employees will have a G Suite email account on the university's Google Apps system.
  • School of Medicine faculty/staff will receive accounts on the hospital’s O365 system.
  • Students will use the Google system for email.
  • Student workers will use generic Google Apps accounts.
  • Dual-role faculty may have two accounts (one for VCU and one for VCUHS usage).

9. Whitelisting/Blacklisting as relating to SPAM/Phishing attacks

  • The CIO, IT Division Director of Application Services, or Director of Collaboration Services may approve/deny requests or exceptions regarding implementation of whitelist/blacklist rules for email routing, including those that may affect the university's Domain Name Server or Sender Reputation Score.
  • Reputation Scores or whitelist/blacklist rules will be adjusted by Collaboration Services staff as requested by the CIO, IT Division Director or Director of Collaboration Services. DNS changes will not permitted to allow third party email services to assume the identity for the purposes of mass mail campaigns.


*Administrative approval: Requires authorization from dean or equivalent administrative position (or above) and approval from Chief Information Officer, Technology Services.

UITAC 11/3/2006  Rev: 2012

This article was updated: 06/14/2017