Submit a Help Request (804) 828-2227 | itsc@vcu.edu

Avaya Troubleshooting

 

There's no display on my phone!

I've moved, and now my phone doesn't work.

The power went out. It's back on now but I have no phone or the display looks funny.

My phone number has changed in the new system. How do I fix it on the VCU web directory?


There's no display on my phone. You may just need to unplug and plug your phone back in. Note that your phone plugs into your network jack, and your computer plugs into the back of your phone.

If that still doesn't work, you may need to do a VLAN reset. Go to Move/Reboot/Reset an Avaya 4600 Set or Move/Reboot/Reset and Avaya 9600 Set. Follow step-by-step process.  If you are still having an issue dial 828-2227 for assistance.

^back to top

I've moved, and the phone doesn't work.  If you have moved floors or buildings your phone needs to be registered with the new subsection of our phone network called a VLAN. Go to  Move/Reboot/Reset an Avaya 4600 Set or Move/Reboot/Reset and Avaya 9600 Set.   If you are still having problems dial 828-2227 for assistance.

^back to top

The power went out. It's back on now but I have no phone or the display looks funny. Your phone should reset itself when the power and network come back on. If not, you may need to reset it yourself. We've created a simple guide. Go to Move/Reboot/Reset an Avaya 4600 Set or Move/Reboot/Reset and Avaya 9600 Set

If that doesn't work, Dial 828-2227 for assistance.

^back to top

My phone number has changed in the new system. How do I fix it on the VCU web directory? With the implementation of the new VCU phone system, some faculty and staff have new phone numbers. If your number is incorrect in the VCU directory on the web, then you can easily change it through Banner Self-Service (the same website that you check for your pay and leave information). To access Banner Self Service, log into the myVCU portal at https://my.vcu.edu and click on the "Banner Self-Service for Employees" link in the Single Sign-on Links portlet. Once in Banner Self Service, just click on the Personal tab and update your office telephone number. This change will ensure that your correct contact information is displayed in the "People Search" on the VCU home page as well as other directory databases. Please note that it will take a day or two for all subsidiary databases to be updated once the new information is entered into Banner Self Service. If you have any questions, please contact the IT Support Center at 828-2227.

^back to top