Submit a Help Request (804) 828-2227 | itsc@vcu.edu

Services and Lead Times

 

 Request

 Lead Time

 What Information Do I Need to Provide?

Install New Set (working computer or telephone jack present) 1 - 6 Sets...........6 Business Days

7-12 Sets...........8 Business Days

13 - 18 Sets.....10 Business Days

19 - 24 Sets.....12 Business Days

25 or more......Negotiable
  • Building/Floor/Room 
  • Is there a working computer or a working data jack (VoIP set request)?
  • Was there a working telephone at this location previously?
  • Which VoIP or Digital model do you want?
  • Do you want voice mail?
  • What name do want on the display?
  • budget code to which the work order will be billed.
  • Requested due date (expedites available for a fee).
Install New Set (no working computer or telephone jack present) 1 - 6 Sets...........6 Business Days

7-12 Sets...........8 Business Days

13 - 18 Sets.....10 Business Days

19 - 24 Sets.....12 Business Days

25 or more......Negotiable
  • Building/Floor/Room
  • Which VoIP or Digital Set model do you want?
  • Will you also be installing a computer?  Have you placed that order?
  • Do you want voice mail?
  • What name do you want on the display?
  • budget code to which the work order will be billed.
  • Requested due date (expedites available for a fee).

When ordering for a location without a working computer choose "

New Network and Phone Installation" from the Selection List Dialog Box when submitting your request

For Digital choose "Voice Service Request"

Move a VoIP (4600) set

1 - 6 Sets...........6 Business Days

7-12 Sets...........8 Business Days

13 - 18 Sets.....10 Business Days

19 - 24 Sets.....12 Business Days

25 or more......Negotiable

While VoIP sets can be moved by the user (directions), a $150.00 fee will apply if we need to dispatch a technician to correct errors.  If you choose to submit a work order($25.00/set) please provide the following information:

  • Current Building/Floor/Room
  • New Building/Floor/Room
  • Is the display name changing? If yes, new name.
  • Is voice mail being added or deleted?
  • Budget code to which the work order will be billed
  • Requested due date.

When submitting your order choose "Voice Service Request" from the Selection List Dialog box

Move an Existing Digital (2400) Set 1 - 6 Sets...........6 Business Days

7-12 Sets...........8 Business Days

13 - 18 Sets.....10 Business Days

19 - 24 Sets.....12 Business Days

25 or more......Negotiable
  • Current Building/Floor/Room
  • New Building/Floor/Room
  • Is the display name changing? If yes, new name.
  • Is voice mail being added or deleted?
  • Budget code to which the work order will be billed
  • Requested due date.

When submitting your order choose "Voice Service Request" from the Selection List Dialog box

Add Voice Mail to an Existing Set 6 Business Days (if multiple boxes are requested please use the new set intervals)
  • What size voice mailbox do you want?
  • How many times do you want your set to ring before it forwards to voice mail? 
  • Name and correct spelling of the mailbox owner
  • Budget code to which the work order will be billed
  • Requested due date. 

When submitting your order choose "Voice Service Request" from the Selection List Dialog box

Change the Caller ID Name 1 Business Day (No Charge)
  • Name as you would like it to appear in the display
  • Does the set have voice mail?  Should the name for the mailbox be the same as the display?

When submitting your order choose "Voice Service Request" from the Selection List Dialog box

Add/Change Features and/or Line Appearances. Negotiable by feature When submitting your order choose "Voice Service Request" from the Selection List Dialog box

 



This article was updated: 07/18/2016