Spring 2013 Faculty & Staff Survey
VCU Technology Services conducted the 7th annual satisfaction survey of VCU faculty and staff during the spring 2013 semester using the TechQual+ survey instrument. TechQual+ is a 7-year-old survey based on the same methodology used successfully for many years by the Association of Research Libraries’ LibQUAL+ survey. As always, we evaluate the study and comments to provide us with insights into where we need to concentrate on improving services and put serious efforts into making improvements.
The significant issues apparent from this survey are similar to the conclusions from last year. The plans developed to address these issues are ongoing. The most recent updates to these plans are available here.