Troubleshooting Citrix Receiver

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Overview

The App2Go system performs optimally when the Citrix Receiver is installed and configured on your local computer. This page outlines some common troubleshooting steps to take if applications are not loading properly.

Update Citrix Receiver

For the best compatibility and latest features, ensure that the latest version of the Citrix Receiver client application is installed. To update to the latest version, visit CitrixReceiver, and select Download Receiver. Once the receiver application is downloaded, open it and follow the prompts to complete the installation. Installation instructions specific to your platform can be found on the CitrixReceiver website under "How do I install Receiver?".

Reset Receiver

If the Citrix upgrade fails to resolve the issue, follow the steps below to reset the receiver preferences.

  1. Find the Citrix Receiver icon in the taskbar.   
    Receiver Icon

  2. Right-click on the icon and select Advanced Preferences.
  3.  
  4. Click Reset Receiver.
    Receiver Advanced Preferences Reset

  5. Click Yes, reset Receiver
    Reset Receiver
  6.  
  7. Complete the steps here to reconfigure the Citrix Receiver.

This article was updated: 12/6/2017