Retention Center

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The Retention Center replaces the Early Warning System feature with easy workflows while retaining all existing Early Warning System data and rules.

The Retention Center provides an easy way for you to discover which students/participants in your course/organization are at risk. Based on preconfigured rules and rules you create, students’/participants' engagement and participation are visually displayed, quickly alerting you to potential risk. From the Retention Center, you can communicate with struggling students/participants and help them take immediate action for improvement.

You can begin using the Retention Center features immediately—no setup required.

The Retention Center in Action

With just a glance, find out who needs your help and drill in to see their specific areas of difficulty. Contact the most at-risk students immediately and flag those you want to monitor closely. As you observe their progress and send emails, you can also keep track of this correspondence and make notes about each student/participant right in the Retention Center.

Tailor the default rules to suit your teaching methodologies. For example, you can:

  • Change the threshold for due dates to be more lenient.
  • Create two or three new rules to track specific items that are good indicators of risk.
  • Create rules to let you know which students/participants are in the top five percent of your class and reward their work. You can use this information to discover student/participant mentors, assign group membership, or find teaching assistants/assistants.

Use your course/organization activity information to prioritize which areas of your course/organization to attend to first.

The earlier you can discover and remedy problems, the more successful students/participants become. They are more likely to finish your course/organization and continue the program through to graduation—the ultimate retention goal for an institution.

Access the Retention Center

The information in the Retention Center is for instructors/leaders only and is not seen by your students/participants.

Retention Center Access

You can turn the Retention Center on or off in your course/organization from the Control Panel >> Customization >> Tool Availability. If you teach a course/organization with another instructor and turn off the Retention Center, you are turning it off for both of you.


You can stop or start tracking individual courses/organizations from My Blackboard. On the Retention Center page, click a course/organization link in the left panel and use the tracking link in the right panel following the course/organization name. Once disabled, warnings will no longer be refreshed, and Retention Center is hidden in the Evaluation section of the Control Panel in the course/organization.

Retention Center Stop Tracking