Submit a Help Request (804) 828-2227 | itsc@vcu.edu

Access Denied Error Occurs when Running Organization Reports

[Printer Icon] Print this article

Issue Description: Users receive an 'Access Denied' error when attempting to run any of the statistics reports in the Control Panel to Evaluation to Organization Reports area of the system.

Steps to Replicate:

  1. Log into Blackboard Learn as System Administrator
  2. Access an Organization
  3. Navigate to Control Panel > Evaluation > Organization Reports
  4. Run any report (e.g. All User Activity inside Content Areas)
Expected Behavior:
The Run Reports page is available and the user is able to run a report.

Observed Behavior:
The following error occurs:
Access Denied.  Either you are not logged in, or you do not have the appropriate privileges to perform this action.  You may have access to other parts of the organization.

Target Release: Learn 9.1 Q4 2017 Release

SaaS - Fixed (v3200.3.0)
Patch Available: No