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Bb Collaborate Cannot Create a Course Room Session

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Blackboard Collaborate Cannot Create a Course Room Session if the First Character of the Course is not Alpha-Numeric

Issue: When using Blackboard Collaborate 4.2, a course room session cannot be created if the first character of the course is not alpha-numeric.

The following error occurs: 2013-10-15 17:03:12,988 [TP-Processor49: userId=_21_1, sessionId=8AD1CFB8875D4F3C9D882D942F27B587] ERROR com.bb.collaborate.servlet.BBCollaborateServlet - Unable to Process ActionHandler: com.bb.collaborate.exceptions.BBCollaborateServletException: com.bb.collaborate.exceptions.CommandProcessorException: The 'Meeting Name' must begin with a letter or a digit. at com.bb.collaborate.utilities.SessionUtility.generateNewCourseRoom(SessionUtility.java:1109) at com.bb.collaborate.actions.impl.saselm.GetListEvent.initializeCourseRoom(GetListEvent.java:324) at com.bb.collaborate.actions.impl.saselm.GetListEvent.processPage(GetListEvent.java:157) at com.bb.collaborate.actions.helper.ActionHelper.forwardAction(ActionHelper.java:61) at com.bb.collaborate.servlet.BBCollaborateServlet.processCommand(BBCollaborateServlet.java:170)

Steps to Replicate:

  1. Log in to Blackboard as an Administrator.
  2. Create a course starting with a non-alphanumeric character.
  3. Navigate into the course.
  4. Enable the "Course Room" tool in the course.
  5. Enter the Bb Collaborate Building block.

Expected Result: User can enter the Bb Collaborate block.

Observed Result: The user cannot enter the building block, and an error is displayed on the screen.
Error: "NOT FOUND The specified Resource was not found or you do not have permission to access it."