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SafeAssign Error - Not Logged In

Issue: User (usually a student) gets an error that says "Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator. "


Cause:
 If you get this error and you are logged into Blackboard, it means that the security/privacy settings on your web browser are set up to not allow 3rd party cookies.

Fix: You'll need to change this setting to allow 3rd party cookies by following these steps:

For Internet Explorer:
Click on Tools > Internet Options > Privacy
Change the setting to "Low"

For Firefox:
Click on Tools > Options > Privacy
Select "Accept cookies from sites"
Select "Accept third-party cookies"
Change "Keep until" to "they expire"

Safari:
Click on Safari > Preferences > Security
Change "Accept cookies" setting it "Always"