Student complains their grade did not update.
Occasionally, when a student submits more than one attempts when taking a quiz being administered using the New Quizzes feature, the 2nd attempt and beyond does not appear sync properly in the gradebook making it look like they have only made one attempts.
Fix - Resolved
Unfortunately, there is no fix at this time. This is a behavior the Canvas engineering team is working on to correct the root behavior. There is no estimated time of completion for this. Once there is more information on a resolution it will be add it to the Canvas Release Notes.
Suggested Workaround #1
1. From within the course, go to Quizzes on the course menu.
2. Click on the quiz title.
3. Scroll down and click Build.
4. On the top menu bar, click on Settings .
5. Change the "Score to keep" from "Highest" to "Latest" .
6. A box will pop up, click Change Settings button .
7. Repeat these steps to go back and change the "score to keep" option back to "highest."
This is a toggle effect that refreshed the grade center so that all attempts show up.
Suggested Workaround #2
To trigger grade passback on an individual attempt, navigate to the attempt in the Moderate page of the New Quiz, scroll down to the bottom of the attempt, click into the Fudge Points box, click the whitespace surrounding the Fudge Points box (this should be make the "Update" button clickable), and then click "Update". If the "Update" button isn't clickable after going through those steps then try entering -1 or 1 to change the overall score of the attempt, click "Update", then change the score back (fudge points back to 0) and click "Update" again.
Suggested Workaround #3
To trigger grade passback for the entire New Quiz navigate to the Settings tab, under "Allow Multiple Attempts" (if Allow Multiple Attempts isn't enabled, enable it, and then disable after this process) change the "Score to keep" value to a different value such as "Average", apply the changes in the prompt that appears, change the "Score to keep" value back, and apply the changes again.
We have fixed the underlying grade pass back issue, as well as provided a data fixup for student grades on quiz sessions that did not have a manual grade entered in the gradebook. Some submissions will not have an update due to the manual grade entered before this error occurred. This can be corrected by updating the manual grade or through requesting a cleanup on our side.
com/t5/Canvas-Question-Forum/ SOLVED-New-Quizzes-Not- Showing-Up-In-Gradebook/m-p/ 461472#M155879
com/t5/Known-Issues/New- Quizzes-are-not-always- passing-back-to-the-Gradebook/ ta-p/446884