Student Canvas Support and Resources
Helpful Resources for Students
- VCU Knowledge Base: Getting Started with Canvas for Students (Be sure to view the "Checklist Before Using Canvas")
Assistance with Canvas
If you are having a course related issue, it is always best to contact your course instructor first. It is possible the issue is related to how the instructor has configured the course and they may be able to explain or fix the issue.
If you are still having trouble with Canvas your next point of contact is Canvas 24/7 Vendor Support located within the Canvas Help menu.
You have the option to use whichever contact methods you choose:
- Chat Now!; this is the quickest way to get in touch with support.
- Call the Support Hotline - 1-877-636-1744
- Report a Problem; this will submit a ticket.
If the issue is specifically related to a VCU process or procedure (i.e. enrollments, course access, etc.), enter an IT Support Center ticket or email LSrequest@vcu.edu.
