Submit a Help Request (804) 828-2227 | itsc@vcu.edu

Classroom Technology Support

Monroe Park Campus 828-1098
MCV Campus 828-3400
Online at servicedesk.vcu.edu

·         Emergency Classroom Presentation System Support

·         Schedule Classroom Presentation System Training

·         Report a Classroom Presentation System Issue

·         Labs and Classroom Computing (LCC) issues

Classroom Audio Visual System Support

MPC Hours of Operation:

·         Monday to Thursday 7:30am-9:30pm

·         Friday: 7:am-4:30pm

MCV Hours of Operation:

·         Monday to Friday 7:30am- 4:30pm

·         Phone support forward to MPC office 4:30pm-9:30pm Monday-Thursday. On-site support is not available during this time.

Centrally Supported Troubleshooting and Service Calls

Our TechSquad technicians are trained in troubleshooting the centrally supported classroom AV systems as well as basic computer support over the phone. Generally speaking, we are able to talk users through a resolution to their issue over the phone.  If resolution cannot be made over the phone, we will dispatch our TechSquad or staff to the resolve issues in supported classrooms a timely manner.  

Departmental Service Calls

If a user in a departmental space on either the Monroe Park Campus or the MCV Campus needs assistance, we can provide AV support for a fee Monday - Friday between the hours of 8am - 4:30pm.  If you are calling from a departmental classroom or conference room, please have your university budget code ready to help hasten our response to your issue.  A full list of our Service Fees can be found here.

Note: Non-centrally supported service calls will be addressed based on resource availability. During times of heavy support requests, centrally supported calls will take priority over departmental requests.  Please know that we will make every effort to be as quick to respond as possible.

Classroom Computer Support

MPC Hours of Operation:

·         Monday to Friday 8:00am-5:00pm

MCV Hours of Operation:

·         Monday to Friday 8:00am- 5:00pm

If a computer issue is reported to the Classroom Technology Support hotline, the TechSquad will provide basic troubleshooting.  All issues outside of basic troubleshooting will be redirected to the Labs and Classroom Computing Support staff who have remote management tools to provide quick resolution to a variety of classroom computing issues.  If an issue cannot be resolved with the use of these remote management tools, a technician will be dispatched to resolve the issue during normal business hours. 

 

Other classroom related help numbers and ticketing systems

·         TS Help Desk: 828-2227, servicedesk.vcu.edu

o    Wireless Microphone Transmitter Checkout (for use in rooms with existing wireless microphone believers.)

o    Clicker system instructor packets

o    Clicker troubleshooting

·          Physical Plant: 828-9444, quikfm.vcu.edu

o    To report problems with lighting, heating, housekeeping