Alertus

Description: The Alertus Desktop Client software provides VCU computers with the ability to display alert messages from the VCU Alerts webpage. These alert messages are similar to the text messages that VCU Alerts subscribers receive on their mobile phones. Only critical alert messages regarding campus safety will be transmitted to a computer which has Alertus Desktop installed. When the Alertus software receives an alert message it will display it full screen on the computer monitor. Currently, the software only receives alert messages when connected to an on-campus network, or via Rams VPN. 

Platform: Windows and Mac
Cost: No Charge

Alertus Desktop Client

The Alertus Desktop Client (ADC) software provides VCU computers with the ability to display alert messages from the VCU Alerts webpage: https://alert.vcu.edu/. Only critical alert messages regarding campus safety will be transmitted to a computer which has the ADC installed.

Alertus Desktop Screen

This is an example of an alert message that is sent to a computer that has the ADC installed. Once the computer receives the alert message, it displays it full screen taking priority over other running apps. The user may click the dismiss button to acknowledge the message. Or they may wait until the message automatically times out.

Alertus message screen.

Desktop Client for Windows

The Alertus Desktop Client for Windows is available for download. You will need to login and complete the registration form to access the software download link. Installation and uninstallation instructions are also provided.

Alertus for Windows » Download

Instructions for Windows

After clicking Download, the Alertus program will be sent to your Downloads folder in File Explorer on your computer.

 

Install Alertus

  1. Locate Alertus.exe file in your Downloads folder.

  2. Double click on the .exe file.

  3. Wait for the installer to complete the installation process.

  4. Click OK when the installer is done.

 

Uninstall Alertus

If you wish to remove Alertus from your computer, perform the following steps.

  1. Go to the Start button >> Settings >> Control Panel.

  2. Select programs or Apps and select Alertus.

  3. Click Uninstall.

Desktop Client for Mac

The Alertus Desktop Client for Mac is available for download. You will need to login and complete the registration form to access the software download link. Installation and uninstallation instructions are also provided.

Alertus for Mac » Download

Instructions for the Mac

After clicking Download, the Alertus program will be sent to your Downloads folder on your computer.

 

Install Alertus

  1. Locate alertus.dmg in your Downloads folder.

  2. Double click the dmg file to open it.

  3. Then double click the pkg file.
    Alertus Mac pkg file.

  4. Click the Continue button twice.
    Alertus Mac Install Continue 1

  5. Click Continue once the install finds teh config file.
    Alertus Mac Install Continue 2

  6. Click Continue to agree to the license terms.
    Alertus Agreement for Mac

  7. Click Install. You will then be prompted to enter your Mac computer password to allow the application to install the program.
    Alertus Install on Mac

 

Uninstall Alertus

  1. Click on the Spotlight search tool (magnifying glass in top right corner of the screen).
    Mac Search

  2. Type Terminal in the search box and press enter.
    Terminal Search

  3. Type the following command into the terminal pkill -9 “Alertus” and hit enter.
    Mac Command

  4. Now open Finder and drag the Alertus Desktop app to the trash can.
    Mac App Finder

FAQs & Support

The Alertus Frequently Asked Questions provide information about Windows and Mac client for your computer. Technology Services provides support for the Alertus when needed.

Alertus Client for Windows

How do I know that Alertus is functioning properly on my Windows computer?

The software is represented by a yellow circular icon that runs in the system tray located in the right lower corner of your Windows computer. Open the arrow to see more icons if it is not visible.

 Alertus yellow icon is active on Windows

If you right click on it, it will show the status of the software. It also shows any previous VCU
alert messages that have been sent to the computer (i.e. under Recent Messages).

Shows the status of Alertus

How do I know when Alertus is not running on my Windows computer?

If the icon is red, that means the ADC is disconnected or experiencing a problem. Open the arrow to see more icons if it is not visible. Please contact the IT Support Center for assistance: 804-828-2227 or itsc@vcu.edu.

Alertus Desktop Client disconnected, icon appear in red.

Alertus Client for Mac

How do I know that Alertus is functioning properly on my Mac computer?

The software is represented by a yellow circular icon that runs in the menu bar on your Apple computer.

 Alertus yellow icon is active on Mac.

If you right click on it, it will show the status of the software. It also shows any previous VCU alert messages that have been sent to the computer (i.e. under Recent Messages).

Alertus Status on Mac

How do I know when Alertus is not running on my Mac computer?

If the icon appears red, the ADC is disconnected or experiencing a problem. Please contact the IT Support Center for assistance: 804-828-2227 or itsc@vcu.edu

Alertus will appear red when client is disconnect.

 

Alertus Support

Technology Services provide problem solving support on the installation and use of Alertus on the Windows and Mac computer. If you need assistance, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.