The Cherwell Service Management System replaces the Ivanti (formerly LANDesk) Service Desk system. It will provide a list of IT Services supported across the university. It also allows stakeholders to submit Service Requests as well as the ability to report issues with IT Services. Finally it will serve as the Change Management system for IT Analysts. In the future we will be enhancing its functionality and this page will be updated accordingly when new functionality is enabled.
The IT Support Portal provides students, faculty and staff access to a list of IT Services supported across the university and the ability to request services, or report issues with a service. To learn more able the use of the new IT Support Customer Portal, a user Guide is available for review.
Cherwell training is available to IT Analysts via video recording for those who were not able to attend the scheduled training. The IT Analyst Cherwell Quick Reference Guide is available to all who use the Cherwell Service Management System. The Guide provides access to the basic functionality of the system. Features will be added as the tool is developed.
- Cherwell Incident/Request Training - Recorded 11/14/2019