Business Continuity Guidelines

ImageNow departments are expected to maintain written documentation detailing ImageNow System usage to ensure business continuity.  Departmental written documentation should include:

  • Training materials provided for new staff whose responsibility involves the ImageNow System.  This may be included as part of departmental standard operating procedures.
  • Test plan to be executive in preparation for updates of the ImageNow System and integrated systems.
  • Alternative business procedures to be used during planned and unplanned ImageNow System downtime.
  • Routine and emergency contact information for the delegated ImageNow Department Lead(s) and ImageNow System Administrators.

For a template, visit the Virginia Department of Emergency Management (DEM) Continuity Plan.



If assistance is needed or you have questions, please contact the VCU IT Support Center at (804) 828-2227 or submit a service desk request.


This article was updated: 12/4/2017