WebNow on Chrome or Firefox - Plugin Not Supported or Blank Page
Attempting to access WebNow or an ImageNow eForm using Google Chrome results in one of the following error messages:
- This site uses a plugin (Java(TM)) that is unsupported. Learn more.
- This plugin is not supported.
Attempting to access WebNow on Firefox results in a blank/white page.
The NPAPI plugin for Chrome required for Java-based web applications such as WebNow has been de-supported by Google. In the September 2015 Chrome update (version 45), Google permanently removed NPAPI plugin support.
Firefox: As of version 52.0 of Firefox, the NPAPI plugin has been de-supported.
(VCU faculty and staff only)
- WebNow on Windows - Internet Explorer is recommended for WebNow on Windows. If Internet Explorer is not preferred on Windows, the ImageNow desktop client is the recommended alternative.
- WebNow on Mac OS - The recommended alternatives are Safari or installing the ImageNow desktop client in a Windows virtual environment using BootCamp, Parallels, Oracle VirtualBox or VMWare.
NOTE: VCUHS ImageNow supports patient record-related issues. Please contact (804) 828-6447 for VCUHealth assistance.
This article was updated: 01/7/2020