Business Continuity Recommendations
Departments using any of the Ivanti products are expected to maintain written documentation detailing Ivanti system usage to ensure business continuity. Departmental written documentation should include:
- Training materials provided for new staff whose responsibility involves any of the Ivanti systems utilized by the department. These may be included as part of departmental standard operating procedures.
- Test plan to be executed in preparation for updates to any of the Ivanti systems utilized by the department.
- Alternative business procedures to be used during planned or unplanned downtimes of any of the Ivanti systems utilized by a department.
- Routine and emergency contact information for the Ivanti System Administrators and any departmental staff responsible for overseeing Ivanti usage.
For a template, visit the Virginia Department of Emergency Management (DEM) Continuity Plan.
If assistance is needed or you have questions about creating a business continuity plan, please contact the VCU IT Support Center.