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Managing a Saved Request

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Upon saving your request, it will display the request details and the request number assigned to the request.  

You will notice that with this request, the user is instructed again to provide other mandatory information. They would do so by navigating to the “Add Supplemental Information” section on the request (listed on right-hand side under “Actions”):

 

Add attachment - this action allows you to add an attachment to the request. The current attachment file size limit is around 3MB. No limit has been found on the number of attachments that can be uploaded on a request:

Once an attachment is added, you can view all attachments by navigating to the bottom of the request and viewing the “Attachments” tab. Clicking on any of the attachments listed there allows you to open the attachment.

 

Add Note - this action allows you to add a note to the request. Notes can be utilized to add details to the description, add support and troubleshooting information to the request, etc. Once a note is added to the request, the assigned group or analyst will receive an email notification that the new note has been added.

Once a note has been added (either by you or the analyst), you can view all notes by navigating to the bottom of the request and viewing the “EU Note” tab. Clicking on any of the notes listed there allows you to open the notes to view:

 

 

Questions or Comments?

For all questions, comments, or requests regarding the Service Desk system, please contact the VCU IT Support Center at (804) 828-2227 for assistance.