Service Desk Tutorials - Analyst
LANDESK Service Desk is a service monitoring system use by support analyst to assist users with IT services. A number of tutorials have been created to assist the support analyst with the use of the Service Desk. The tutorials will provide you with a quick overview of the features and functionality of Service Desk. Tutorials will be added to the site as soon as they become available.
Service Desk Tutorials
- Service Desk Overview & Log in [2:09]
- Self-Service Overview [3:39]
- Web Desk Overview [3:43]
- [1:30] - Please note, this tool is now referred to "IT Support Online Chat Tool" in Service Desk.
Incident and Request Management:
Service Desk Webinars
- Service Desk Tips and Tricks - June 2015
This article was updated: 04/11/2016