Help! These error messages are driving me crazy!
If Sophos keeps giving you error messages that it can't scan in some files, don't worry, it's not a big problem. You can turn off the notification so those messages don't keep bothering you. It will still notify you that you have a virus.
Click on the blue Sophos shield on your menu bar. Click on Open Preferences.The Sophos dialog box will show up. If the buttons are grayed out, you'll need to click on the lock on the lower left corner to unlock the program and it will ask for your password. Then with Scanning highlighted, click on the drop-down menu in the middle of the window and highlight Desktop Alerts. Enable desktop alerts should be checked. Click the radio button next to Viruses. That should turn off the default (Viruses and errors). Then click on Set. When you're done, click on the lock in the lower left corner again to lock the program back up.
You will still get notification when the program updates, but this will mean you'll only get a notice only if the program finds a virus.
This article was updated: 07/9/2013