Submit a Help Request (804) 828-2227 |

How do I remove a virus or spyware?

Removing viruses on the local computer

These instructions tell you how to use Sophos Anti-Virus for Windows to remove viruses, Trojans, worms, spyware and similar programs on the local computer.

Dropped files
If the virus has just arrived in an email, or has been dropped by another computer, it may not have infected your computer. Delete the file or email, either manually or with Sophos Anti-Virus. Then run a scan to check that there are no further virus files.

More than one infected file
If you find more than one infected file, you should review the situation before further action. You may need access to the internet from an uninfected computer to check the virus analysis for disinfection instructions.

If your documents are not backed up on other media or another device, and the problem does not appear to be getting progressively worse, back up your important files to CD, an external drive (or something else) immediately.

(Note:  be sure to back up all your important documents and photos before making any changes to your system.)

Follow the instructions below to remove virus:

 Step 1 - Open Sophos by right clicking on the Sophos shield in the bottom right of the task bar and selecting [Open Sophos Endpoint Security and Control]  
Step 2 - On the right click on [Scan my computer]  
Step 3 - The scanning process will begin.  The length of time varies with the size of the hard drive(s) being searched.
Step 4 - A list of virus' and/or spyware will be listed when scan is done. Check the boxes in front of the items you wish to clean.

Step 5 - At the bottom right of the list window find [Perform action] and select [Clean up]

This article was updated: 07/9/2013