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What happens if my Sophos installation fails?

If you receive, the Sophos Anti-Virus has Failed to Install notification; please contact the VCU IT Support Center at 828-2227. The most common cause is another anti-virus program is already installed. Review your control panel to see if there's another anti-virus program, uninstall it, and try to install SophosAV again. If you didn't find another anti-virus program, do a search on your computer for the file "Sophos Anti-Virus competitor list.txt."

If your computer finds this file, save a copy of it to your desktop. Reinstall your old anti-virus software (so your computer remains protected) and call the VCU IT Support Center at 804-828-2227. Once a help ticket is generated, you may be asked to send this file to your IT Support Center technician. The VCU IT Support Center will work with you to resolve this issue so you can install Sophos. More information: How do I Troubleshoot a Sophos Installation Failure

This article was updated: 12/4/2017