Submit a Help Request (804) 828-2227 |

Why is Sophos not updating with a wireless connection?

If you have Sophos installed on your laptop computer (or a desktop computer connected primarily to a wireless network), Sophos may not update itself upon connection. The reason is that it takes a few minutes to establish a wireless connection, and Sophos attempts to update itself immediately upon opening. Sophos has not updated itself if there is an "X" on the Sophos shield.

To update Sophos manually, first establish a connection to the wireless network. If you are using the VCU wireless network, this means you will need to open a browser window and sign in using your eID and password (it does not matter what website you visit-you merely need to sign in and have the browser connected to your homepage). Click on the Sophos shield on your menu bar and click on Update Now.

This article was updated: 12/6/2017