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Why is there a White X over the Sophos icon next to my clock?

If a X appears over the Sophos icon in the system tray, it means an update has failed or there may be a need for a computer restart after an update occurred. Please verify that you are connected to the Internet, then do a manual update as outlined below:

  1. Right click the Sophos shield icon near your clock
  2. click "Update Now"

If the X is still there try rebooting your computer. Once the reboot is completed if the X is still there call the VCU IT Support Center at 828-2227.

This article was updated: 12/9/2016