VCU Administration's Service Values

Our service values are the quality standards and their corresponding behaviors that provide the basis for making quality decisions in order to achieve service excellence (Disney Institute, 2017). It is important that our team is empowered with the autonomy to solve problems independently and in groups by making decisions in line with our service values.  In priority order our service values are:

A. Safety
(including the safety of others, the safety of self, cyber security, regulatory compliance, physical and emotional safety, individual well-being etc.)

B. Respect

C. Ease

D. Efficiency