VCU Mail Services

Our Team

VCU Mail Services, provided by Exela, consists of a service driven team. All employees are cross trained and proficient in many areas of Mail Services making operations efficient and services uninterrupted. VCU Mail Services is your One Stop Approach by being a complete letter-shop for the university community and specializing in mail services.Donnette Haynes [View Image]

Donnette Haynes


haynesds@vcu.edu

804-828-3868

Service Delivery Manager

Donnette has been with Exela since 1997 and joined VCU Mail Services in 2004. She manages the entire Mail Services daily operations and is focused on maintaining the highest level standards of quality customer service possible while providing fiscal and administrative support for Mail Services. She is responsible for all financials associated with the daily operation and maintains site related correspondence and reporting documentation. She oversees outbound mail processing and also serves as workflow coordinator to manage all auxiliary projects for the hospital and university community.  In addition to managing Mail Services, Donnette serves as liaison between the USPS and the university and is an Executive Board Member for the Central Virginia Postal Customer Council.Kenneth Sifford [View Image]

Kenneth Sifford


klsifford@vcu.edu

(804) 828-3868

Assistant Manager

Ken has been with Exela since 2011 and became VCU Mail Services' Assistant Manager in early 2018.  He is Assistant Manager and provides fiscal and administrative support for Mail Services.  He is responsible for some of the financials associated with the daily operation and maintains site related correspondence and reporting documentation.  He assists with overseeing outbound mail processing and also serves as workflow coordinator to manage auxiliary projects for the hospital and university community.  Anthony Ray [View Image]

Anthony Ray


adray@vcu.edu

(804) 828-1343

Mail Services Supervisor / Team Lead

 Anthony has been with VCU Mail Services since 2004 and oversees the Mail Services operation to include correspondence, inbound mail (including accountable mail) and mail delivery routes.  Richard Baugham [View Image]

Richard Baugham


rabaugham@vcu.edu

(804) 828-1343

Auxiliary Services Team Lead

Richard oversees the Auxiliary Services operation and is responsible for the coordinating of all production print & mailings and performing all related mail house functions. He is also responsible for balancing the workload of the team as well as serving as the point of contact for Auxiliary Services.Renata Taft, Jerome Hilliard, Carl Grimes, Gregory Smith, Keith Anthony, Quentin Woodson [View Image]

Renata Taft, Jerome Hilliard, Carl Grimes, Gregory Smith, Keith Anthony, Quentin Woodson


mailsvc@vcu.edu

Correspondence Mail / Delivery Drivers

Receive, sort and prepare the university’s mail for pickup and delivery to multiple locations on and off of the university and hospital campus. If any of our drivers has provided you with superior service please submit a customer comment card at https://bsv.vcu.edu/mailservices/.Ernestine Whiters [View Image]

Ernestine Whiters


mailsvc@vcu.edu

Correspondence Mail / Outbound Mail Processing Clerks

Collects mail for metering and sorting, process and prepare all of the university and hospital’s outgoing mail, including but not limited to accountable mail for the United States Postal Service. If any of our clerks has provided you with superior service please submit a customer comment card at https://bsv.vcu.edu/mailservices/.Zavier Adams, Shelia Walters, John Hoover [View Image]

Zavier Adams, Shelia Walters, John Hoover


pbmsmail@vcu.edu

(804) 828-1344

Mail Delivery Clerks / Satellite Operations – VMI Building (Medical Campus)

Prepares USPS incoming, interoffice and outgoing mail for pickup and delivery to the hospital community as well as provide fax services. If any of our delivery clerks has provided you with superior service please submit a customer comment card at https://bsv.vcu.edu/mailservices/
The VMI building is located at 1000 E. Marshall St. and the hours are from 8:00 a.m. to 2:00 p.m. Monday thru Friday except university holidays.Vacant [View Image]

Vacant


pbmsmpc@vcu.edu

(804) 828-1577

Mail Delivery Clerks / Satellite Operations – Valentine House (Monroe Park Campus)

Prepares USPS incoming, interoffice and outgoing mail for pickup and delivery to the Monroe Park Campus community as well as provide fax services. If any of our delivery clerks has provided you with superior service please submit a customer comment card at https://bsv.vcu.edu/mailservices/
The Valentine House is located at 920 W. Franklin St. and the hours are from 8:00 a.m. to 2:00 p.m. Monday thru Friday except university holidays.Kenneth Sifford, Richard Baugham [View Image]

Kenneth Sifford, Richard Baugham


mailsvc@vcu.edu

Auxiliary Services

Prepare and process production mailings to meet postal guidelines. Perform all mail house functions to include but not limited to: inkjet addressing, collating, copying to mail, folding, inserting, labeling, laser print to mail, list management, packaging and fulfillment, sealing, tabbing, and standard mail preparation. . If any of our clerks has provided you with superior service please submit a customer comment card at https://bsv.vcu.edu/mailservices/.

Virginia Commonwealth University
Business Services | Mail Services
1622 Ownby Lane,
Richmond, Virginia 23298-0172

phone (804) 828-1343
fax (804) 828-5894
email haynesds@vcu.edu

updated 05/12/2021 Edit

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