Complaint processDiscrimination/harassment VCU notice of nondiscrimination, equal opportunity and affirmative actionComplaint processVCU Helpline
For sexual misconduct/violence and/or sex/gender discrimination, use the Title IX Incident Reporting Form.
For other discrimination, harassment, or retaliation, use the Discrimination incident reporting form.
Equity and Access Services addresses and works to resolve issues of discrimination, harassment, or retaliation on the basis of race, color, religion, national origin (including ethnicity), age, sex (including pregnancy, childbirth and related medical conditions), parenting status, marital status, political affiliation, veteran status, genetic information (including family medical history), sexual orientation, gender identity, gender expression and disability.
File a report
Complaints may be filed using the Discrimination incident reporting form. Individuals also may email email@example.com or use the VCU Helpline. Concerns may be raised by any applicant, employee, student, alumnus or third party who feel they have been discriminated against by a member of the VCU community.
The university will make reasonable efforts to protect the privacy of participants while balancing the need to gather information to assess the report and to take steps to eliminate discrimination, harassment, and retaliation, prevent its recurrence and remedy its effects.
Privacy means that information related to a report of discrimination, harassment, or retaliation will be shared with a limited circle of university employees who need to know in order to assist in the assessment, investigation and resolution of the report.
During the resolution process, participating parties will have an equal opportunity to:
- be heard
- submit information and corroborating evidence
- identify witnesses who may have relevant information
- submit questions they believe should be directed by the investigator to each other or to any witness
- meet separately with the investigator
- be accompanied by an adviser of their choosing
Anyone participating in the administrative process is required to:
- preserve evidence
- provide truthful information
- act in good faith
- respect any interim measures
- ensure their actions could not be reasonably interpreted as retaliation
Investigations will be completed without undue delay within sixty (60) business days or as soon as is reasonably practical thereafter. At the conclusion of an investigation, EAS will provide the parties with a written notification of the outcome.
There are two procedures to address disability-related complaints, as explained below and in the Accessibility and Reasonable Accommodation for Individuals with Disabilities Policy:
- The Student Disability Accommodation and Accessibility Grievance Procedure addresses student complaints regarding accommodation or accessibility. A student may seek review of a decision upheld through the Student Disability Accommodation and Accessibility Grievance Procedure by submitting a disability discrimination complaint to Equity and Access Services.
- The Disability Discrimination Complaint Procedure addresses student complaints alleging harassment or other forms of discrimination based on disability (unrelated to access or accommodation) and all types of employee and third-party disability discrimination complaints. These complaints should be filed directly with Equity and Access Services and not through the Student Disability Accommodation and Accessibility Grievance Procedure.
The most efficient way to resolve a potential issue related to disability accommodation or accessibility is to communicate concerns directly to the responsible VCU official. VCU encourages students who believe they have been denied a reasonable accommodation or sufficient access by a VCU instructor or a VCU office, including Student Accessibility and Educational Opportunity or the Division for Academic Success, to attempt to resolve the issue directly with that person or office. To facilitate timely resolution of such concerns, students should raise the issue as soon as possible following the denial and clearly articulate in a written statement their concerns and the resolution that they seek. Students may contact their case manager in Student Accessibility and Educational Opportunity or the Division for Academic Success for advice on handling such matters and support related to an accommodation approved by that office, including mediation if appropriate.
Most concerns about accommodation and accessibility can be resolved in this manner, and students should make every reasonable effort to achieve this resolution. If the issue is resolved to the student’s satisfaction, no formal grievance is necessary.
If such direct communication does not resolve concerns related to accessibility or accommodation, VCU encourages students who believe they have been denied a reasonable accommodation or sufficient access because of their disability to use the Student Disability Accommodation and Accessibility Grievance Procedures set forth below.
Student Disability Accommodation and Accessibility Grievance Procedure
Important: Student complaints alleging harassment or forms of discrimination based on disability unrelated to access or accommodation and all employee and third-party disability discrimination complaints should be filed directly with Equity and Access Services and not through the Student Disability Accommodation and Accessibility Grievance Procedure.
If the student’s concern is not resolved through direct communication as indicated above, the student may file a written grievance by submitting a detailed account of the issue and the remedy sought to the appropriate office by email at the following address – Student Accessibility and Educational Opportunity (firstname.lastname@example.org) or Division for Academic Success (email@example.com). These offices maintain grievance records, including complaints and resolution, and report as appropriate to the university’s Section 504/ADA Coordinator in Equity and Access Services.
Once Student Accessibility and Educational Opportunity or the Division for Academic Success receives a complaint, the student may be required to meet with the Student Accessibility and Educational Opportunity/Division for Academic Success representative assigned to the student for accommodation requests and assessment. The representative will gather relevant information and may speak with involved parties in an effort to clarify and resolve the issues underlying the grievance. As part of this information gathering, the student will have the opportunity to suggest witnesses who may have relevant information or present other evidence to the representative. The representative will notify the student and involved parties via email of the outcome, including any relevant finding, rationale, and resolution, within ten (10) business days of receiving the complaint or as soon as is reasonably practical thereafter.
If the grievance is not resolved to the student’s satisfaction in Step 1, the student may pursue Step 2. If the Student Accessibility and Educational Opportunity/Division for Academic Success representative is also the Director of Student Accessibility and Educational Opportunity or the Director of the Division for Academic Success, however, the student may skip Step 2 and pursue Step 3 directly.
If the student disagrees with the Step 1 decision, they can appeal via email to the Director of Student Accessibility and Educational Opportunity or the Director of the Division for Academic Success (whichever is applicable) or the Director’s designee. An appeal must include a written statement of the reason for contesting the Step 1 decision and must be submitted within five (5) business days of the Step 1 outcome email notification.
The Director will review the submitted material and may contact the student and any involved parties in an effort to clarify and resolve the grievance. The Director will notify the student and involved parties of their decision to uphold or modify the Step 1 decision via email within ten (10) business days of the appeal or as soon as reasonably practical thereafter.
If the grievance is not resolved to the student’s satisfaction in Step 2 (or in Step 1 when the Director is the assigned representative), the student may file a disability discrimination complaint with Equity and Access Services pursuant to the Preventing and Responding to Discrimination policy as set forth below.
Disability Discrimination Complaints by Students, Employees and Third Parties
Equity and Access Services reviews reports of discrimination based on disability submitted by students, employees, and third parties to determine whether the complainant was subject to discrimination as prohibited by the university’s Preventing and Responding to Discrimination policy, consistent with Sections 503 and 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, as amended.
EAS receives reports by the Discrimination incident reporting form. While the online reporting form is the most efficient way to communicate relevant information, EAS will also receive complaints by email to firstname.lastname@example.org, by phone at (804) 828-1347 or in-person by scheduled appointment. EAS follows the complaint resolution procedures and timeframes consistent with the Policy.
VCU supports an environment free from retaliation. Retaliation against any individual who brings forth a good faith concern, asks a clarifying question or participates in an investigation under any of VCU's nondiscrimination policies is prohibited.
If you believe that retaliation has occurred or is occurring at any time for any of the reasons set forth above, you may contact Equity and Access Services at email@example.com or (804) 828-1347.
Frivolous or false charges
All university community members are expected to provide truthful information in any report or proceeding. Submitting or providing false or misleading information in bad faith or with a view to personal or intentional harm to another in connection with an incident of discrimination or retaliation is prohibited and subject to disciplinary sanctions under the VCU Student Code of Conduct or the VCU Code of Conduct.