Facilities Management

Request Services

VCU Facilities Management (FMD) offers a variety of services related to facility maintenance, construction and renovation, parking and transportation, planning and design, space management, and sustainability on the Monroe Park Campus and the MCV Campus. 

Continue reading to learn about the types of services FMD offers. For a more comprehensive list of services, check out the FMD Service Guide.

Emergency maintenance 

Staff, faculty, students and affiliates should report emergency maintenance issues—issues that require an immediate response to avoid potential injury or illness to building tenants and/or damage to university property—to the Physical Plant Customer Service by calling (804) 828-9444.

Examples of emergency requests include:

• Loss of power in an entire building, floor or room
• Flooding
• Security issue (door, lock or window)
• Significant damage to university property 
• Emergency elevator malfunction (e.g., someone trapped in elevator) 

Non-emergency maintenance 

Individuals with an active VCU eID can submit non-emergency maintenance requests via the Facilities Self Service. Once a request is submitted, the requesting individual will receive automatically-generated work status email updates. The individual will also receive and is encouraged to complete a customer satisfaction survey once the work is completed.

Examples of non-emergency requests include:

• Light bulb replacement 
• Clogged toilet, sink or shower (when another is available for use)
• Pest control 
• Non-emergency malfunctioning elevator (e.g., a button is not working properly) 
• Poor indoor air quality
• Facility upkeep (e.g., painting, carpentry, roofing and electrical)

For questions or support, contact Customer Service at (804) 828-9444. 

Construction and renovation services

Staff and faculty can use eBuilder* to submit a request on behalf of their school or department for the following types of services: 

• Construction 
• Renovation 
• Tent and stage permits, which are necessary if tents and stages exceed a certain limitation when placed on state property 

Once a request is submitted, a Construction Management representative will contact the requesting individual to discuss next steps.

Visit the Construction Management web page and the University Renovations web page to learn more about these services. 

*Please consult Construction Management or Planning and Design for any modifications to VCU facilities. Consultations are offered free of charge and can be requested via eBuilder. 

Parking and transportation services 

Staff, faculty and students can request or participate in a variety of parking and transportation services, including: 

• Obtaining a parking permit.
• Taking advantage of alternative transportation opportunities.  
• Repairing or learning about bicycle topics with RamBikes. 
• Participating in the fleet management program, only staff may participate.

Visit the Parking and Transportation website for more information.  

Planning and design services

Staff and faculty can submit a planning or design request on behalf of their department or school via eBuilder.* Once a request is submitted, a Planning and Design representative will contact the requesting individual to discuss next steps. 

For more information about these services, visit the Planning and Design web page.

*Please consult Planning and Design or Construction Management for any modifications to VCU facilities. Consultations are offered free of charge and can be requested via eBuilder. 

Space management services

Staff and faculty can request a variety of services related to their department or school’s space management, including: 

• Requesting a new space, function change or space reassignment by submitting the appropriate space request form. 
• Accessing facility documents and drawings via PlanAXess, which is available upon request to VCU and non-VCU users. 
• Retrieving up-to-date space data, including floor plans, room numbers, departments and occupancy, via FM:Interact, which is available upon request to approved VCU administrators and staff with an active VCU eID. 
• Coming soon! Downloading a variety of geographic information system campus maps.

To learn more about these services and how to gain access, visit the Space Management web page. 

Sustainability services 

Staff, faculty, students and affiliates can request or obtain a variety of sustainability services, including:

• Renting a plot or volunteering at the MCV Campus Community Garden or learning to grow food at the Monroe Park Campus Learning Garden.
• Donating or taking items from the Free Store at the Monroe Park Campus. 

For more information about these services, visit the Office of Sustainability website. 

Service costs and estimates 

Some of these services are provided at no cost (e.g., routine facility maintenance) while others may be provided at a cost to the requesting department, school or individual. For more information, visit the Costs and Estimates web page or the web resources referenced in each section.