Cleaning supplies and PPE may be requested by members of the VCU community through the FSS system. Click here to start the request process.Please enable cookies to request supplies.

To report an emergency problem (fire, smoke, flooding, power outages) please call 828-9444 for immediate assistance.

Welcome to Facilities Self Service

The FMD customer service team is the main communication center and the point of contact between the VCU community and the Facilities Management Division. The team operates 24/7 and responds to the routine and emergency maintenance needs of all faculty, students, staff, and affiliates. For routine maintenance and facilities support please log in and use the Facilities Self Service (FSS) system to manage your maintenance requests.

To request assistance from FMD you must be an active VCU or VCUHealth faculty, staff, student, or affiliate*. If you have questions about an existing request and do not find the answer on this site, please contact FMD Customer Service at (804) 828-9444.

* Please note that generic or shared accounts are not permitted to use this site. You must login with your own individual eID.