VCU Human Resources works directly with individual department managers to determine training needs and to develop appropriate implementation plans. We facilitate focus groups, distribute surveys or meet directly with department managers to determine needs. In addition to offering ongoing professional development opportunities for staff and supervisors, we provide customized, just-in-time training for individual departments, including consultation and needs assessment.
When is customized training right for your department?
You may wish to consider departmental training if one or more of the following conditions apply:
Customized departmental training offers many advantages, including:
Health care and higher education are changing every day, and VCU is leading the way. But even when circumstances are ideal, change can be difficult to experience. The Office of Training and Development offers several options for departments who need assistance in managing change.
One of the most common changes facing organizations today is the transition from a traditional structure to a team format. Many VCU areas are moving toward the team-structure approach. Whether your group works as an informal or structured team, our staff can help you adjust through these topical HR sessions:
Managers wear two hats when experiencing change and transition. First, they must go through a transition process themselves. Second, they are faced with the task of supporting staff through change. We can help with individual coaching, including assistance with developing an action plan for implementing change.
Continuous quality improvement
We support VCU’s continuous quality improvement process by providing baseline information and training. We place particular emphasis on every employee’s role in the delivery of quality service to patients, guests and coworkers. We provide several workshops designed to help staff and supervisors develop critical skills for participating in work teams. Topics include:
We also serve as objective facilitators for newly formed teams and/or provide train-the-trainer instruction on team facilitation.