Beginning Monday, Nov. 30, Strategic Enrollment Management and Student Success staff members will be available to assist you remotely. Hours of operation and ways to contact us virtually from Monday, Jan. 4 through Friday, Jan. 15, 2021 are listed on the division's hours of operation website.
The university will be closed for the Martin Luther King Jr. Day holiday on Monday, Jan. 18, 2021.
Save time with our virtual line
The Student Financial Management Center (SFMC) wants to shorten your wait to meet with our in-person staff in Harris Hall. RamQ, powered by QLess, will allow you to join the SFMC's in-person line from anywhere by using your smartphone or computer. Once you've joined the line, you can wait where you want: We'll send you wait-time updates and let you know when it's your turn to see a staff member in-person.
Don't forget, you can also schedule a virtual Zoom appointment with your financial counselor by logging in to Navigate.
RamQ is open Monday through Friday from 8:30 a.m. until 4:30 p.m.
Join the line
Text message: Text "VCU RamQ" to (804) 313-6906. After joining the line, you will receive text message updates about your status. You'll also be provided with text commands that will allow you to check your status in the line, leave the line or request additional time.
Online: Join the RamQ line.
Mobile app: The QLess Mobile App is available for both Apple and Android devices.
When in the virtual line text these letters to (804) 313-6906 to receive further information:
Text S to check your status
Text L to leave the line completely
Text M if you need more time
Check your wireless plan with your service provider as standard text rates may apply.
What happens if I don't arrive in time?
Students who do not arrive to the Student Financial Management Center at their allotted time will forfeit their spot in line. Students who are running late may request additional time via text or through the mobile app. Students who arrive within 10 minutes of their spot being forfeited should information a staff member who can then add the student back to the front of the line.
How is my phone number protected?