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University-wide Incident

July 16 2021

Adobe Creative Cloud Data Purge - August 15th, 2021

*On August 15th, 2021, the VCU Adobe Enterprise Administration team will be disabling a setting within our Adobe Admin Console called "Dedicated Encryption Key". When this change takes place ALL data, files and assets stored in the Adobe Creative Cloud storage service and associated with a VCU Federated ID will be permanently deleted. *

***Please backup ALL of your Adobe Creative Cloud data, files, projects, libraries, and other digital assets immediately! ***

***To view the VCU Adobe Asset Backup/Migration Guide, visit: ***https://go.vcu.edu/adobe/backup

Please contact the IT Support Center (828-2227, itsc@vcu.edu) with any questions.

Active Incidents

July 22 2021

SafeNet Wireless Authentication Issues

We are experiencing authentication issues on SafeNet wireless this morning. Network Services believes this is related to a software patch install last night. We are observing high CPU usage and authentications are sporadic when trying to connect to SafeNet wireless SSID. We are working with the vendor to resolve the issue as quickly as possible. Please contact the IT Support Center with any questions or concerns at itsc@vcu.edu or 828-2227.

July 16 2021

Adobe Creative Cloud Data Purge - August 15th, 2021

*On August 15th, 2021, the VCU Adobe Enterprise Administration team will be disabling a setting within our Adobe Admin Console called "Dedicated Encryption Key". When this change takes place ALL data, files and assets stored in the Adobe Creative Cloud storage service and associated with a VCU Federated ID will be permanently deleted. *

***Please backup ALL of your Adobe Creative Cloud data, files, projects, libraries, and other digital assets immediately! ***

***To view the VCU Adobe Asset Backup/Migration Guide, visit: ***https://go.vcu.edu/adobe/backup

Please contact the IT Support Center (828-2227, itsc@vcu.edu) with any questions.

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