Ombudsman Availability

If you are unable to resolve a dispute with VCU concerning the terms of your student loan, you may contact the Department of Education Ombudsman via the internet at or by telephone toll-free at 877-557-2575 , or by mail at the following address:

U.S. Department of Education
FSA Ombudsman Group
830 First Street, N.E.
Fourth Floor
Washington, DC 20202-5144
fax: 202-275-0549

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