We provide a wide range of voice services for faculty/staff and students spanning both the Monroe Park and MCV Campuses.
For information on our services, including guides and general information, select any of the links on the left-hand navigation panel.
VCU Telecommunications telephone service has a 99.9% availability. However, in the event of a significant service outage, departments should prepare a continuity plan to ensure some level of communication is possible. Such a strategy could include the use of cell phones and or FAX lines.
24/7 Trouble Reporting - 828-2227 (press option 2). Reach us during business hours at the same number.
The final phase of the Avaya PBX upgrade project is scheduled for Wednesday, September 16 between 10:00 PM and 5:00 AM.
There will be two, 5 - 10 minute outages of all phones on the VCU, VCUHealth and Children’s Hospital of Richmond - Brook Rd. campuses. The outages will also affect adjunct systems (e.g., SPOK, CMS) that depend on the PBX.
The first outage will occur at the beginning of the maintenance window. A second outage of the same duration will occur several hours later. The specific timing of the second outage will depend on many factors related to events the evening of the upgrade.
Please plan to have alternate means of communication during the entire maintenance window.