NOTE: A description of the buttons referenced on the links below can be found on pages 10 - 12 in the expanded user guide.
Avaya 9404/9408 Quick Reference Guide (external link)
Avaya 9608/9611 Quick Reference Guide (external link)
Avaya 9621/9641 Quick Reference Guide (external link)
To identify the specific model number, turn the phone over. The phone type will be printed on the sticker at the bottom of the telephone (as shown below).
Where to locate the model name on the new Avaya Telephones [View Image]Close up image of the model name label [View Image]
If the foot stand covers the sticker, the model will still be visible (as shown below)
How to identify the model number [View Image] Close up of where to locate the model number on a 9000 series telephone [View Image]
Avaya 2410 (external link)
Avaya 2420 (external link)
4610 Quick Reference Guide (downloadable .doc) If you need assistance with the documentation, please contact us at 828-2227 (press option 2)
4620 Quick Reference Guide (downloadable .doc) If you need assistance with the documentation, please contact us at 828-2227 (press option 2)
To identify the model number of the phone -lift the handset - The model will be shown on the station body
How to Identify a Set Type [View Image]
In the photo above the red arrow points to the phone type
The model number can be found on the back sticker.
Avaya 1400 Series Interactive Video Tutorial (external link)
Note: Make sure your pop-up blocker is set to "allow."
Avaya 1408 Quick Reference Guide (external link)
1608 Quick Reference Guide (external link)
Avaya 1608 Telephone [View Image]
Avaya 1692 Quick Reference Guide (external link)
VoIP Conference Phone [View Image]
Avaya B189 Conference Unit (external link)
Avaya B189 Conference Unit [View Image]
Polycom Soundstation2 User Guide (external link)
Analog Conference Phone [View Image]
If you need assistance with any of the documentation on this page, please contact us at 828-2227 (press option 2)
Please review the following information before accessing the user guides below;
Avaya IX Workplace(Formerly Equinox)(contains the setup instructions)
Avaya IX Workplace User Guide (external link)
NOTE: Chapter 5: Making and Handling Calls is the most useful
Avaya IX Workplace Contact Management Quick Reference Guide (external link)
Please Note: VCU has not activated the following features referenced in the documentation above
AVST Quick Reference Guide - Richmond Metro Area (.doc)
AVST Quick Reference Guide_CMH (.doc)
More detailed information can be found at VCU Voice Messaging - AVST CX.
NUMS User Guides
ISDN 1050 User Guide (external link)
ISDN 1050 [View Image]
ISDN 970 User Manual (external link)