1. Technology Services
2. askIT
3. Network services
4. Report a Network Problem

Report a Network Problem (#1803)

Data Network Trouble 

For help with computing and network problems, contact your departmental support technician first!

• Your support tech will assist you or make the appropriate contact if unable to find a solution.

If you do not have a departmental technician:

• Faculty and staff should call the VCU IT Support Center (828-2227).

To report problems encountered with Residence Hall in-room or Lab connections, contact ResNet Tech Support (828-8943). 

If connected to the VCUHS clinical network, contact the Hospital Information Systems Help Desk (828-6447). 

Voice Network Problems

Experiencing problems with your telephone such as static, no dial tone, or buttons not functioning?

• Dial 8-2227 (or 828-2227 from non-campus phone)
• Press Option 2 to report a phone problem or to reset your voicemail password.

Students in Residence Halls call 692-6000 to report telephone problems.