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    1. Technology Services
    2. askIT
    3. Network services
    4. Report a Network Problem

    Report a Network Problem (#1803)

    Data Network Trouble 

    For help with computing and network problems, contact your departmental support technician first!

    • Your support tech will assist you or make the appropriate contact if unable to find a solution.

    If you do not have a departmental technician:

    • Faculty and staff should call the VCU IT Support Center (828-2227).

    To report problems encountered with Residence Hall in-room or Lab connections, contact ResNet Tech Support (828-8943). 

    If connected to the VCUHS clinical network, contact the Hospital Information Systems Help Desk (828-6447). 

    Voice Network Problems

    Experiencing problems with your telephone such as static, no dial tone, or buttons not functioning?

    • Dial 8-2227 (or 828-2227 from non-campus phone)
    • Press Option 2 to report a phone problem or to reset your voicemail password.

    Students in Residence Halls call 692-6000 to report telephone problems.

     

    • Virginia Commonwealth University
    • Division of Administration
    • Technology Services
    • 701 W. Broad St., Box 843059
    • Richmond, VA 23284
    • Phone: (804) 828-2227
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    • Updated: 04/10/2020
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