Business Continuity Guidelines

Departments using ImageNow are expected to maintain written documentation detailing ImageNow System usage to ensure business continuity. Departmental written documentation should include:

Training materials provided for new staff whose responsibility involves the ImageNow System. This may be included as part of departmental standard operating procedures.
Test plan to be executive in preparation for updates of the ImageNow System and integrated systems.
Alternative business procedures to be used during planned and unplanned ImageNow System downtime.
Routine and emergency contact information for the delegated ImageNow Department Lead(s) and ImageNow System Administrators.

For a template, visit the Virginia Department of Emergency Management (DEM) Continuity Plan.

NEED ASSISTANCE

If assistance is needed or you have questions, please contact the VCU IT Support Center at (804) 828-2227 or submit an IT Support request.

This article was updated: 01/7/2020