TriNetX Supported Browsers

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shipy
Posts: 38
Joined: February 26th, 2015, 12:56 am
First Name: Patrick
Last Name: Shi

TriNetX Supported Browsers

Unread post by shipy » July 19th, 2019, 11:00 am

These are the minimum requirements to run queries and view the appropriate items in the TriNetX web application.
Image [View Image]

1) Known issues when working with TriNetX and Firefox: The Arrival Rate will constantly expand when switching to the line graph representation

2) Known issues when working with TriNetX and Internet Explorer or Chrome:
An "Unable to Configure Verification" message displays when attempting to Log in to TriNetX

2) Solution
Chrome:
1. In Google Chrome, open settings
2. In the Settings search bar, type “Cookies”
3. Click the result that is titled “Content Settings” (this should be near the bottom of the page)
4. Click “Cookies”
5. Confirm if "Block third-party cookies" is enabled or disabled

Internet Explorer:
1. In the top right-hand corner of IE, click on the gear icon
2. From the drop-down menu, select Internet Options
3. Select "Privacy" from the top menu
4. Click "Advanced"
5. Confirm if "Third-party Cookies" is set to accept or block

3) Known issue when working with Safari:
Virginia Health login will redirect a user to a TriNetX page where the message "You don't currently have permission to access the website. Please contact your administrator for permission." is displayed.

3) Solution
Use the latest version of IE, Edge, or Chrome web browser
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PYS
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