If you need assistance with a VCUarts computer, then please submit a ticket. All available VCUarts Technology Support technicians will be notified, and the first available support technician will respond.
Call
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
Visit
During the Covid19 online learning period, the Pollak 220 workshop is closed.
During the Covid19 online learning period, VCUarts Technology Support is available to assist you with software problems on your personal computer that are related to VCUarts classes, in which you are enrolled.
We can not provide in–person support for hardware problems.
Support tickets can be submitted directly to VCUarts Technology Support using the following steps:
To support an environment where teachers can teach and where students can learn.
To implement the technology decisions of your department.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
VCU Technology Policies, Guidelines, and Standards
These documents govern the use of computing resources throughout the university, including within the School of the Arts.
School of the Arts Technology Policies, Guidelines, and Standards
This documentation is established by the School of The Arts itself, and compliments the governing documents of the university.
In order for the School of the Arts to maintain a competitive computing environment; as well as comply with university computing policies, standards, and guidelines; a policy of one computer per faculty or staff member is established; so as to maintain software licensing and hardware life-cycle replacement costs at a reasonable level.
The Provost Office has directed the Office of the Dean to instruct all VCUarts departments that all major technology purchases, including cloud-based services, must be reviewed by the VCUarts Technology Support Staff for compliance with university policies, standards, and guidelines, as well as compatibility with existing university technologies.
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