This past year, as part of a consultant review of Technology Services, Web Services identified where each staff member spent their time. There were six main areas: Web Services, Web Applications, Enterprise Portal, Directory Services, Mobile Web Services and Indirect. Below is a graph representing the percentage of time the 11 member Web Services team spends on each area.
Below is a chart of what each of the 6 areas represents:
Web Services: Server management, Web CMS, Web Standards (Compliancy Review), VCU Home Page / Emergency Manager, Search (A-Z, Google Search Appliance), and User support.
Web Applications: Application Development [eCommerce, Students, Faculty/Staff, & University], Application Support, and User Support
Enterprise Portal: Liferay Portal application support, Portal gadget application development, and User Support
Directory Services: Manage eDirectory, CAS, Shibboleth, Account Management, and User Support
Mobile Web Services: VCU Mobile – Implementing existing modules, Creating VCU modules, and User Support
Indirect: Supervisory and Management
One-third of all time is spent providing direct customer support
Another way to look at time allocation is to look at the percentage of time spent in direct customer support.