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The VCU Zoom Blog

Announcements, Alerts, Tips and Pointers

Get Help

If you’re having trouble with Zoom, there are numerous options for getting help:

Open a Zoom Support Chat Session

Log into your account at and check the lower right corner of the screen for the “Open Support Chat” icon.[View Image]

This option is available to you 24/7 as a Zoom subscriber.

Enter A Support Ticket with Zoom

Use the form provided on the Zoom Support site to enter a ticket with your contact information and a description of the issue you’re experiencing. A Zoom support rep will follow up with you to resolve the issue.

Enter A Support Ticket with VCU Technology Services

Visit and create a ticket under “Collaboration and Communication > Web Conferencing > Zoom”. Your issue will be addressed by a member of the Technology Services Zoom team.

Contact VCU’s Video Production and Teleconferencing team

Send a message to for assistance via e-mail.

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