If you’re having trouble with Zoom, there are numerous options for getting help:
|Log into your account at vcu.zoom.us and check the lower right corner of the screen for the “Open Support Chat” icon.||[View Image]|
This option is available to you 24/7 as a Zoom subscriber.
Use the form provided on the Zoom Support site to enter a ticket with your contact information and a description of the issue you’re experiencing. A Zoom support rep will follow up with you to resolve the issue.
Visit itsupport.vcu.edu and create a ticket under “Collaboration and Communication > Web Conferencing > Zoom”. Your issue will be addressed by a member of the Technology Services Zoom team.