VCU Business Services

COVID-19 Frequently Asked Questions

VCU COVID-19 Dining FAQs

Will hours and availability of campus dining options be affected by new guidelines for student health and safety?

Dining Services plans to open all dining locations at regular operating hours for the fall semester. If changes arise, they will be communicated promptly. Our locations will adhere to CDC guidelines, as well as the guidelines outlined by the Commonwealth of Virginia. We are currently working on the implementation of touchless payment options, mobile ordering solutions and social distancing strategies.

Are there any guidelines for using Personal Protective Equipment at dining locations?

Dining Services will be following the strictest guidelines put forth from the Virginia Department of Health, as well as the University. We will be implementing the following: asking our customers to wear masks in our locations, following social distancing with markings on the floors at all of our locations, as well as stanchions and employees assisting customers. We will also increase hand sanitizer stations throughout our locations, provide made-to-order entrees and, as you have seen at your local retail restaurants, eliminate self-serve stations. Employees will be going through extensive training before the start of the semester and will be adhering to CDC guidelines wearing masks as well as gloves when serving customers.

Why are first-year students living on campus required to have a specific dining plan?

We offer 10 meal plans and five are offered to those that reside in a non-kitchen residence. If a student is housed in a residence hall that does not have a full working kitchen, they are required to choose from the five options below:

300 swipes + $100 dining dollars

250 swipes + $300 dining dollars

250 Swipes + $175 dining dollars

200 swipes + $300 dining dollars (our most popular meal plan)

200 swipes + $150 dining dollars

The policy is in place to avoid health and safety problems caused by less than suitable food storage and preparation facilities at some residence halls. A lack of refrigerated, heated and clean storage, preparation and cleaning facilities in university housing can cause health and safety problems for all residents. The policy is also in place to foster a sense of community. Community dining is an important part of residential student life. We believe participation in on-campus dining has the added benefit of easing a student’s transition to college life, supporting an exchange of ideas among students and developing an appreciation for the highly diverse VCU community.

DEADLINE for changes is before 4 pm on September 4th. 

What will happen to my dining plan if VCU decides to go strictly to online learning? 

VCU will communicate to students what the next steps will be if strictly online learning is to happen. 

When I login to purchase a dining plan it says, "This website is for students only" and I am a student. 

If you have not registered for classes for the fall semester, the system will not recognize you as a student. Once you register for classes, you will be able to enroll in a dining plan. 

Which restaurants offer dine-in or carryout?

VCUDine operates under the guidelines of the VDH in accordance with COVID-19 guidelines. Seating may be limited or unavailable in locations where you would typically expect a seated dining experience. All locations will offer carry-out to include those that typically only offer a dine-in experience.

Dining Plan Refund Options

Scenario 1 – The University requires all students to leave campus and finish the semester online.

Should the university transition to fully on-line classes then a decision will be made about which, if any, residence halls will remain open. This decision will be made in concert with the Public Health Response Team. If residents are not allowed to stay on campus then partial dining refunds/credits may be issued to students.

Scenario 2 - The University recommends all students to leave campus and finish the semester online.

Should the university transition to fully on-line classes then a decision will be made about which, if any, residence halls will remain open. This decision will be made in concert with the Public Health Response Team. If Residence Halls remain open and allow students to stay though an exception application process, students who choose to stay will not be issued a refund/credit. All other students may be issued refunds/credits.

Scenario 3 - Campus remains open but all classes have transitioned to online.

VCU dining locations will remain in service to provide meals for VCU students. If the campus stays open and students choose to return home refunds/credits will not be issued.

If you would like more information, have questions about Dining Plans, or need help with anything involving on campus dining, please contact us.

Phone: (804) 828-1148

Email: dining@vcu.edu

Social: @VCU_Dining 

 

Virginia Commonwealth University
Business Services
1111 West Broad Street
Richmond, VA 23298-0208

phone (804) 828-3894
fax (804) 828-7867
Email busservices@vcu.edu

updated 07/30/2020 Edit

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