Customer service


Communicating face-to-face

Written communication

Professional etiquette

Customer service

Phone communication


Ethical behavior

Taking initiative

Professional culture

Career reflections

Everyone keeps talking about customer service…

Employers have learned that customer service can make or break their business. You will explore how to better satisfy customers which enhances your boss’ brand and success.

Step 1 – Learn

Learn how to identify a customer’s “real” need, and explore creative ways to effectively deal with unhappy people.

Step 2 – Apply the case study

Give it a try – you learned about creating happy customers, now see how you might apply it to a real case.

Begin module 3: Customer Service


Courtesy of Willamette University

Virginia Commonwealth University
Division of Student Success
907 Floyd Avenue, Room 143
Box 842007
Richmond, Virginia 23284-2007

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