Phone communication

Modules

Communicating face-to-face

Written communication

Professional etiquette

Customer service

Phone communication

Teamwork

Ethical behavior

Taking initiative

Professional culture

Career reflections

The ubiquitous phone

The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.

Step 1 – Learn

Read the overview of best practices for conducting business on the phone.

Step 2 – Improve caller experience

Check your understanding of the concepts presented using a rubric applied to a case study.

Begin Module 5: Phone Communication 

 

Courtesy of Willamette University

Virginia Commonwealth University
Division of Student Success
907 Floyd Avenue, Room 143
Box 842007
Richmond, Virginia 23284-2007

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