Professional etiquette


Communicating face-to-face

Written communication

Professional etiquette

Customer service

Phone communication


Ethical behavior

Taking initiative

Professional culture

Career reflections

Etiquette at work

Just like following the rules of the road while driving, you need to learn the signposts and techniques for navigating expectations at work.

Step 1 – Learn

What are some of the most common faux pas at work? How can you learn the unwritten expectations and how to avoid unnecessary problems.

Step 2 – Check the checklist

Check your understanding of the concepts presented. Make an educated guess about your workplace’s etiquette and get a reality check.

Begin Module 3: Professional Etiquette


Courtesy of Willamette University

Virginia Commonwealth University
Division of Student Success
907 Floyd Avenue, Room 143
Box 842007
Richmond, Virginia 23284-2007

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