Written communication

Modules

Communicating face-to-face

Written communication

Professional etiquette

Customer service

Phone communication

Teamwork

Ethical behavior

Taking initiative

Professional culture

Career reflections

It’s public record now

Writing is almost as important as verbal communication. Emails, documents, procedures, and marketing require you to craft appropriate communication at work.

Step 1 – Learn

Read about good business writing.

Step 2 – Practice

Make corrections and suggestions on some sample writing provided.

Begin Module 2: Written Communication [PDF]

Courtesy of Willamette University

Virginia Commonwealth University
Division of Student Success
907 Floyd Avenue, Room 143
Box 842007
Richmond, Virginia 23284-2007

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