VCU Facilities Management (FMD) offers a variety of services related to facility maintenance, construction and renovation, parking and transportation, planning and design, space management, and sustainability on the Monroe Park Campus and the MCV Campus.
Continue reading to learn about the types of services FMD offers. For a more comprehensive list of services, check out the FMD Service Guide.
Staff, faculty, students and affiliates should report emergency maintenance issues—issues that require an immediate response to avoid potential injury or illness to building tenants and/or damage to university property—to the Physical Plant Customer Service by calling (804) 828-9444.
Examples of emergency requests include:
Individuals with an active VCU eID can submit non-emergency maintenance requests via the Facilities Self Service. Once a request is submitted, the requesting individual will receive automatically-generated work status email updates. The individual will also receive and is encouraged to complete a customer satisfaction survey once the work is completed.
Examples of non-emergency requests include:
For questions or support, contact Customer Service at (804) 828-9444.
Staff and faculty can use eBuilder* to submit a request on behalf of their school or department for the following types of services:
Once a request is submitted, a Construction Management representative will contact the requesting individual to discuss next steps.
*Please consult Construction Management or Planning and Design for any modifications to VCU facilities. Consultations are offered free of charge and can be requested via eBuilder.
Staff, faculty and students can request or participate in a variety of parking and transportation services, including:
Visit the Parking and Transportation website for more information.
Staff and faculty can submit a planning or design request on behalf of their department or school via eBuilder.* Once a request is submitted, a Planning and Design representative will contact the requesting individual to discuss next steps.
For more information about these services, visit the Planning and Design web page.
*Please consult Planning and Design or Construction Management for any modifications to VCU facilities. Consultations are offered free of charge and can be requested via eBuilder.
Staff and faculty can request a variety of services related to their department or school’s space management, including:
To learn more about these services and how to gain access, visit the Space Management web page.
Staff, faculty, students and affiliates can request or obtain a variety of sustainability services, including:
For more information about these services, visit the Office of Sustainability website.
Some of these services are provided at no cost (e.g., routine facility maintenance) while others may be provided at a cost to the requesting department, school or individual. For more information, visit the Costs and Estimates web page or the web resources referenced in each section.