Cherwell Service Management is a comprehensive service desk platform that VCU currently leverages for Incident Management, Request Fulfillment, Problem Management, Change Management, HR Case Management, IT Asset Management, and Service Catalog Management.  VCU Technology Services launched Cherwell in December of 2019.  In addition to IT Service Management, Cherwell is designed to support many other non IT areas including HR Case Management, Project and Portfolio Management, Facilities Management, and more. 


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